RETURN, EXCHANGE & REFUND POLICY

1. THE “UNBOXING VIDEO” MANDATE

To protect against transit damage and fraudulent claims, we strictly require a 360-degree unboxing video.

The video must clearly show the package seal being broken and the product being inspected for the first time. Without this video, claims related to “Damaged on Arrival” or “Missing Items” will not be accepted.

2. ELIGIBILITY FOR RETURNS

• Our return policy is valid for [7] days from the date of delivery.
• To qualify for a return, the item must be unused, in its original condition, and returned with the original packaging.
• Hygiene Exclusion: Earrings and nose pins are non-returnable for hygiene reasons unless they are received damaged and verified through the required unboxing video.

3. EXCHANGE PROCESS

• We offer a one-time exchange for size-related issues such as rings or bangles.
• Customers are responsible for the return shipping charges for size exchanges. We will cover the shipping cost for sending the replacement product back to you.

4. REFUNDS

• Prepaid Orders: Once the returned item is received and inspected, the refund will be processed to the original payment method within [7-10] business days.
• Cash on Delivery (COD) Orders: Refunds for COD orders will be provided either as Store Credit or through Bank Transfer. Customers may be asked to share bank details through their registered email address.

5. LATE OR MISSING REFUNDS

If you have not received your refund yet, please first recheck your bank account.

You may also contact your credit card provider or bank, as processing times can vary before the refund is officially reflected in your account.