Terms of use

This website is operated by Lunora Jewells. Throughout the site, the terms “we”, “us” and “our” refer to Lunora Jewells.

We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

PRODUCT SPECIFICATIONS & HALLMARKING

• Purity: All our jewelry is crafted in 925 Sterling Silver. Where applicable, products will bear the “925” hallmark.
• Handcrafted Variations: Many of our pieces are handcrafted. Therefore, slight variations in design, stone setting, or weight (±10%) are not considered defects but a mark of authenticity.
• Tarnishing: Silver naturally tarnishes over time due to oxidation. We provide care instructions with every order. Tarnishing is a natural process and is not a ground for a “defective product” claim.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

INTELLECTUAL PROPERTY

All designs, photographs, and brand aesthetics are the exclusive property of Lunora Jewells.

Any unauthorized reproduction or “look-alike” manufacturing is strictly prohibited and will be met with legal action.

GOVERNING LAW & JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

GRIEVANCE REDRESSAL POLICY

At Lunora Jewells, customer centricity is our priority. If you are not satisfied with our products or services, we look forward to your feedback to help us improve.

Step 1: Customer Care

For queries or complaints, please contact our support team. We aim to address all concerns within 7 business days.

• Email: care@lunorajewells.com
• Address: 4, surayakiran soc., nana varachha, Surat – 395006.

Step 2: Grievance Officer

In case you are not satisfied with the solution provided by our helpdesk, you may escalate the matter to our designated Grievance Officer for redressal.

• Name: name
• Email: care@lunorajewells.com